FAQs

1. How long does delivery take?

 Order Processing Time (Handling)

  • Time: 2 – 4 Business Days (Monday to Friday).
  • Order Cut off Time: 5:00 PM (GMT).
  • Orders placed after 5:00 PM or on weekends/public holidays will be processed on the next business day.

 Shipping Time (Transit)

  • Time: 5 – 8 Business Days (Monday to Friday).
  • Carrier: We ship using FedEx to ensure reliable delivery.

Total Estimated Delivery Time: 7 – 12 Business Days.

2. Can I return a product?

Yes, within 30 days you can return your product if you follow this critaria: 

Eligibility for Returns To qualify for a return, your item must meet the following conditions:

  • Item must be unused and unworn
  • Returned in original packaging
  • All tags, accessories, and inserts must be included
  • Proof of purchase or order confirmation is required
  • Items returned without meeting these conditions may not be approved.

3. How can I track my order?

Yes you can track your order with your tracking order number.

4. What if I receive a damaged item?

If you receive a damaged, defective, or wrong product, PetPopy will cover the return shipping cost. A prepaid return label will be provided, and a replacement or full refund will be offered at no extra cost.

5.How can I contact Totsi customer support?

A: You can contact our support team through the Contact Us page on our website or by emailing us at support@petpopy.com. We’re always happy to assist you.

6. What are the shipping costs?

A: We offer FREE shipping on all orders within the United kingdom. No shipping charges – delivered to your doorstep at zero cost.

7. What is the Totsi return policy?

A: We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order. Please visit our Return Policy page for full details.

8. How do I initiate a return or exchange?

A: To start a return or exchange, contact us through the Contact Us page or email support@petpopy.com with your order details.

Business Information

Business Name: PetPopy
Business Days: Monday To Friday (9AM to 5PM GMT)
Business Phone: +44 7740 375118
Business Mail: support@petpopy.com
Customer Support: 24/7 Hours
Business Address: 24 Stert St, Abingdon OX14 3JP, United Kingdom